Document Details

Document Type : Thesis 
Document Title :
UTILIZING QUALITY CONTROL TOOLS TO ENHANCE PRODUCTIVITY AT AIRCRAFT MAINTENANCE SECTOR OF SAUDI AIRLINES
استخدام أدوات ضبط الجودة لتعزيز الإنتاجية في قطاع صيانة طائرات الخطوط الجوية السعودية
 
Subject : Faculty of Engineering 
Document Language : Arabic 
Abstract : The performance at Saudi Airlines Maintenance Company has dropped last three years which was revealed by the reduction in the technical (OTP) of A330 fleet. Three types of technical delays played a big role for affecting the OTP. These delays can be categorized as mechanical delays, spare part delays and the human error delays. Therefore, this study proposed a model based on three quality control tools which are Pareto chart, P-chart, and Fishbone analysis. These tools are integrated together to improve the maintenance services by studying the root causes of the three technical delays. The Pareto chart was used to highlight the aircraft subsystems affecting aircraft performance. Most of the delay subsystems were the Landing gears, doors, cabin, fuel and flight controls. Then the control chart showed the defected delay points falling out of the upper control limit which found three months needed to be considered for evaluation and investigation. Then the application of the fishbone depended on the problems faced through the application of Pareto chart and P-chart tools. The proposed model was applied in 2017 and showed increasing in the technical OTP to reach 96.21% compared with 95.07 % in 2016.The A330 fleet utilization increased by 60.6% and the total revenue departure cycle increased by 51%. The study, also, pointed out recommendations and suggestions to the company to sustain its competitive advantages in the airlines business market. 
Supervisor : Prof. Reda M. S. Abdulaal 
Thesis Type : Master Thesis 
Publishing Year : 1440 AH
2018 AD 
Co-Supervisor : Dr. Mohammad Reda Kabli 
Added Date : Monday, December 31, 2018 

Researchers

Researcher Name (Arabic)Researcher Name (English)Researcher TypeDr GradeEmail
عمر سالم باربودBarboud, Omar SalemResearcherMaster 

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 43885.pdf pdf 

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